The Problem
COD orders are bleeding your business dry.
Cash-on-delivery unlocks more customers, but it also opens the door to fake orders placed with wrong or fake contact details, and shipments that come back as returns because the customer never intended to buy. Every one of those failed deliveries still costs courier fees — money spent shipping an order that was never going to be accepted.
Fake Orders
Customers place orders with fake or wrong contact details.
High RTO Rates
Shipments returned because customers never intended to buy.
Wasted Shipping
You pay courier costs on orders that never get accepted.
Unreachable Customers
Numbers that never pick up or are completely inactive.
Manual Calling
Your team wastes hours calling customers one by one.
Order Delays
Real orders slow down because the team is overloaded.
The Solution
One automated system. Every COD order verified.
When a COD order is placed, our system automatically contacts the customer across three channels, confirms or cancels the order based on their response, and updates your store instantly — starting with WhatsApp, escalating to an AI voice call, and falling back to SMS if needed.
Order placed
A COD order on Shopify or WooCommerce triggers the verification workflow instantly, with no manual step required to start it.
WhatsApp sent
The customer receives an order confirmation request on WhatsApp and can confirm or decline with a single tap.
Smart routing
The system detects whether WhatsApp is active for that number — if not, it skips straight to a phone call instead of waiting on a channel that won't respond.
Follow-up
If there's no response, an automatic reminder is sent after a defined number of hours, giving the customer another chance before escalating further.
AI voice call
If WhatsApp goes unanswered, an AI agent calls the customer, reads out the order details, and asks them directly to confirm.
SMS fallback
If the customer is still unreachable, a final confirmation attempt is made by SMS as the last line of contact.
Order updated
Confirmed orders move straight to shipping, declined orders are cancelled, and orders with no response at all are flagged for manual review — so nothing ships blind.
The Result
The numbers that matter to your business.
Figures reflect typical outcomes for stores running this system; exact results vary by order volume and region. Beyond the core metrics, stores also see lower shipping costs, less support workload, and higher profit margins as every COD order gets protected.
Perfect Fit
Is your business ready for this?
Fashion & Apparel
High volume, frequent fake orders.
Electronics Stores
High-value items, where RTO is costly.
Beauty & Skincare
Impulse buys with high cancellation.
Health Products
COD-dominant, needs order intent proof.
General Retail
Mixed catalogue, heavy COD traffic.
High-Volume Stores
100+ orders a day needing automation.
Best for stores in regions where COD is the dominant payment method and fake or ghost orders are common.
