The purpose of this Privacy Policy is to explain how we collect, store, use, disclose, transfer, and process Personal Information (including Sensitive Personal Information) when you use our services, register for events, or interact with us.

1. What Is Personal Information?

Personal Information refers to any information that identifies an individual, either directly or indirectly.

Sensitive Personal Information includes:

• Financial details (bank accounts, credit/debit card details)

• Passwords

• Sexual orientation

• Biometric data

• Medical records and health conditions

• Physical, physiological, and mental health details

Information available in the public domain is not treated as Sensitive Personal Information.

2. Information We Collect

We may collect:

• Personal Identification: Name, address, phone number, email

• Financial Information: Bank account or payment card details

• Professional Information: Job title, company name, affiliations

• Technical Data: IP address, browser type, operating system

• Sensitive Personal Information: As defined above

3. How We Collect Your Information

• Directly from you: When registering, contacting us, or using our services

• From clients: When acting as a processor under contract

• Automatically: Through cookies and similar technologies

4. Lawful Basis for Processing

We process your information:

• To fulfill contracts you enter into with us

• In accordance with client instructions when acting as a processor

• Based on your consent when required by law

5. Purposes of Processing

We process Personal Information to:

• Deliver services to clients and end-users

• Improve our services and user experience

• Comply with legal obligations

6. Disclosure of Information

We may share your data with:

• Employees (under confidentiality obligations)

• Third-party service providers (for service delivery)

• Legal authorities (if required by law)

7. Data Retention

We retain information:

• As required by law

• For the duration of our contracts

• As necessary for the purposes collected

When acting as a processor, we follow our clients’ retention instructions.

8. Data Deletion Requests

To request deletion of your data, email info@codexsolutionsint.com.
We will process your request promptly and delete your data permanently within a reasonable timeframe, except for data retained for up to 7 days for operational purposes.

9. Refund Policy & Service Terms

By purchasing our services, you agree to:

• No Refund After 24 Hours if the purchased code is in use or 24 hours have passed since purchase.

• Endpoint Availability: We only support endpoints listed on our website’s “Supported Endpoints” section.

• Custom Requests: Additional modules or modifications are reviewed case-by-case and may incur extra costs.

• API Credentials: We do not provide any API Key or App Credentials for any app. There will be no refund in such cases.

10. Your Rights

You may have the right to:

• Access, update, or delete your information

• Withdraw consent for data processing

• Opt out of marketing communications

11. Security Measures

We implement:

• Encryption and secure servers

• Access controls and staff training

• Regular compliance audits

12. Cookies & Tracking Technologies

We use cookies to improve site performance and user experience.
You can control cookie settings via your browser.

13. Third-Party Services & Data Sharing

Our application integrates with a limited number of third-party services that are strictly necessary for its core functionality. These services are used solely to enable essential features and are not used for advertising, tracking, analytics, or user behavior monitoring.

We ensure that only the minimum required data is shared to perform specific operations, and all integrations follow strict security and privacy standards.

Third-Party Services We Use

1. monday.com
Used as the primary platform for workflow automation, integrations, and application functionality. Our application interacts with monday.com APIs only to execute user-defined workflows and automation processes. No unnecessary data is stored or processed beyond operational requirements.

2. Retell AI
Domain: https://retellai.com/

Purpose:

• Authenticate requests between our application and Retell AI
• Initiate, manage, and process AI-powered phone call actions
• Communicate with Retell AI API endpoints for executing voice workflows and retrieving call-related data

We only share the minimum data required to perform call execution and workflow automation.

3. MongoDB Atlas
Domain: https://www.mongodb.com/

Purpose:

• Secure cloud database for storing operational application data
• Stores encrypted configuration settings, metadata, and essential system information
• Ensures encryption of data both at rest and in transit

MongoDB Atlas is used strictly for backend data storage and is not used for analytics, tracking, or marketing purposes.

4. jsDelivr CDN
Purpose: Delivery of monday.com SDK frontend library
Usage: Loads the official monday.com JavaScript SDK required for application functionality
Data Shared: None (used only for static file delivery)

Security & Privacy Commitment

We follow a strict privacy-first approach. Our application does not use:

• Analytics tools
• Advertising platforms
• Tracking pixels
• User behavior monitoring tools
• Third-party authentication providers

Additionally:

• No user credentials are shared with any third-party services
• No tracking cookies are used
• No personal data is sold, rented, or shared for commercial purposes

Contact Us

For privacy-related inquiries:
📧 info@codexsolutionsint.com
📍 UK Office: 674 Washwood Heath Road, Birmingham, West Midlands B8 2HQ, UK
📍 Pakistan Office: FF-01 (First Floor, above Meezan Bank), Phase 5, Ghauri Town, Islamabad