Codex Solutions Privacy Policy

WHO IS CODEX SOLUTIONS INTERNATIONAL AND HOW DOES ITS PRIVACY POLICY WORK?

Codex Solutions International ("Codex Solutions," "we," "our," "us," or the "Company") is a company that provides various digital technology solutions to its clients, including but not limited to Process Automation, Software Implementation, and Consultancy & Support (“Services”).

Our offices are located at:

UK Address: 674 Washwood Heath Road, Birmingham, West Midlands B8 2HQ, UK

Pakistan Address: FF-01 (First Floor, above Meezan Bank), Phase 5, Ghauri Town, Islamabad

Contact Details:

UK Phone: +44 7516 203788
Pakistan Phone: +92 320 8824668
Email: info@codexsolutionsint.com

The purpose of this privacy policy is to provide information on how and to what extent Codex Solutions collects, stores, uses, discloses, transfers, and processes Personal Information, including Sensitive Personal Information, when you use our services, register to attend corporate events, or enter into a direct arrangement with us. Codex Solutions is committed to protecting your privacy

WHAT IS PERSONAL INFORMATION?

Personal Information refers to any information that identifies an individual, either directly or indirectly, in combination with other information that is available to us.

Sensitive Personal Information includes:

Financial details such as bank accounts, credit/debit card details
Passwords
Sexual orientation
Biometric data
Medical records and health conditions
Physical, physiological, and mental health details

Information that is publicly available or accessible in the public domain is not treated as Sensitive Personal Information.

WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?

We may collect the following categories of Personal Information and Sensitive Personal Information:

Personal Identification Information: Name, address, phone number, email address.
Financial Information: Bank account details, payment card information.
Professional Information: Job title, company name, and professional affiliations.
Technical Information: IP address, browser type, operating system, and other technology-related data.
Sensitive Personal Information: As outlined above.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect Personal Information (including Sensitive Personal Information) in the following ways:

Directly from You: When you register for our services, events, or communicate with us.
From Clients: As part of the contractual obligations when providing our Services.
Automatically: Through cookies and similar technologies when you visit our website.

WHAT ARE THE LAWFUL GROUNDS THAT WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

Codex Solutions processes your Personal Information in accordance with the contracts you enter into with us and the applicable laws. When acting as a data processor for our clients, we process your data as instructed by the clients.

By using our services, you consent to:

The processing of your Personal Information for the purposes outlined in this Privacy Policy.
The collection, use, storage, and sharing of your Personal Information as required to provide our Services.

THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL INFORMATION

We process your Personal Information, including Sensitive Personal Information, for the following purposes:

To enable our clients to provide services to you.
To deliver our Services in compliance with contractual obligations.
To improve our Services and user experience.
To comply with legal, regulatory, and compliance obligations.

WHEN AND TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?

Codex Solutions discloses Personal Information to:

Employees and Personnel: On a strict need-to-know basis and under confidentiality agreements.
Third-Party Service Providers: To assist in delivering our Services, subject to applicable confidentiality obligations.
Legal Authorities: If required by law or to protect our legal rights.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We retain your Personal Information:

As required under applicable laws.
For the duration of our contracts with clients.
Until it is no longer necessary for the purposes for which it was collected.

When acting as a data processor, we follow our clients' instructions regarding the deletion or retention of Personal Information.

HOW TO REQUEST FOR DATA DELETION?

If you wish to request the deletion of your data, please email us at info@codexsolutionsint.com. We will:

Review your request promptly.
Take necessary action within a reasonable timeframe.

Please note that certain data may be retained for 7 days to address technical issues or operational requirements. After this period, your data will be permanently deleted from our servers and backups.

YOUR RIGHTS

You have the following rights under applicable privacy laws:

The right to access, update, or delete your Personal Information.
The right to withdraw consent for data processing.
The right to opt-out of marketing communications by contacting us at info@codexsolutionsint.com.

If you wish to exercise your rights, please contact us. If Codex Solutions acts as a data processor, you may need to contact the data controller (our client) directly.

SECURITY: HOW WE PROTECT PERSONAL INFORMATION?

Codex Solutions takes the following measures to protect your Personal Information:

Technical safeguards, such as encryption and secure servers.
Administrative controls, such as employee training and access controls.
Regular audits to ensure compliance with applicable laws and policies.

COOKIES AND OTHER TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device to remember your preferences and activity.

You can manage cookie settings through your browser preferences.

HOW TO CONTACT US

For any queries, concerns, or complaints related to this Privacy Policy, please contact us at:

Email: info@codexsolutionsint.com
UK Office: 674 Washwood Heath Road, Birmingham, West Midlands B8 2HQ, UK
Pakistan Office: FF-01 (First Floor, above Meezan Bank), Phase 5, Ghauri Town, Islamabad, Pakistan