Here's what we built and connected for padel courts: every match played automatically becomes a review request, every 5★ becomes public proof across social media, and every complaint gets caught and handled privately before it ever goes live.
A padel club can be fully booked every weekend and still lose to a competitor with more Google reviews. Without a system, feedback only happens when someone is angry enough to post it themselves.
Someone plays a great match, pays, and leaves. Nobody ever asks them to say so publicly.
Fewer recent reviews means lower placement when someone searches "padel near me."
A slow court, a broken racket, a booking mix-up. It goes straight to Google with no chance to fix it first.
Front desk staff are busy checking players in, not designing Instagram Stories.
A glowing 5★ review lives on Google alone and never becomes marketing material anywhere else.
Texting players individually after every match doesn't scale past a handful of courts.
Built on top of your booking system. No app for players to download, no dashboard for staff to remember to check.
The moment a booking is marked complete in your court-booking system, the engine picks it up. No staff involvement needed, it connects directly to your existing platform.
A day later, the player gets a short, personal message on WhatsApp, Email, or SMS, whichever they respond to best, asking how their session went.
The player taps a star rating from 1–5 directly in the chat. No app, no login, no link to click through first.
5★ goes straight to your Google review link. Anything below 5★ (a slow court, a booking issue, poor equipment) is kept private and routed to AI for recovery instead of going public.
Positive reviews get an on-brand AI reply within minutes and are auto-published as social content. Negative feedback gets a personalized AI response, a discount coupon, and an internal alert to your team, with nothing going live without your knowledge.
Yes, when it's built around how bookings actually happen. It won't write your reviews for you or invent enthusiasm that isn't there. Here's where it fits, and where to be realistic.
Every court booking triggers a review request 24 hours after the session ends. A 5★ rating routes to Google, then auto-publishes as social content. Anything less stays internal: the AI replies with a personalized message and a 10% discount code, and your team is notified with the full context so nothing reaches the public without their say.
Flow and outcomes reflect the system as configured for a padel courts business. Your results depend on booking volume and player response rates.
We map your booking platform first, then build the system around it, not the other way round.
We learn exactly how a session gets marked complete in your system, and which channels your players actually respond on.
We set the star-rating thresholds, reply tone, coupon rules, and social channels, reviewed with you before anything is built.
We connect your booking platform, WhatsApp/Email/SMS, Google, and your social accounts into one automated flow.
Staff learn how internal alerts work so recovery coupons and negative feedback get acted on, not ignored.
No. Anything below 5★ is routed privately to your team and handled by AI with a recovery offer. It never touches Google or your social channels.
WhatsApp, SMS, and Email are all supported, and it's fully customized to whichever channel your players actually use. If you only run WhatsApp, it sends only on WhatsApp. If you run all three, it can fall back from one to the next automatically.
Straight to your Google review link first, then automatically reformatted as an Instagram Story, a Facebook post, and a TikTok post, each sized and styled correctly for that platform.
Every review type is handled differently by design. A text-only review becomes a branded Instagram Story with the quote laid out on your own template. A review with a photo attached is turned into a short video Story automatically, and can also post as a Reel.
Yes. Every reply is generated using your business name, your courts, your staff, and your tone of voice, professional, casual, or playful. Nothing sounds generic or copy-pasted, and reply rules can differ for 5★, 4★, and anything 3★ or below.
No, it connects to whichever booking system you already run and triggers off the "session complete" event for each court. It's an additional layer, not a replacement.
Yes. Owner approval mode is available, so every AI reply and every social post can be sent to you for a quick review before it publishes, or left fully automated if you'd rather it run on its own.
One gentle follow-up is sent automatically after two days on the same channel. If there's still no response, it closes out quietly. No player is ever chased more than once.
Yes. Review requests and AI replies can be configured in any language to match your players, and different courts or locations can each run their own language and tone.
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